During our interview with All Area Appliance Repair owner Kerri Spayd explained why running a small business has been beneficial for her family in more ways than one.
Can you tell us why you and your husband decided to start your own appliance repair company?
Kerry Spayd: We started the business so I could work from home and raise our kids, and as an additional source of income due to layoffs at my husband’s employer.
What can you tell us about All Area Appliance Repair?
Kerry Spayd: We are a family owned and operated appliance repair company focused on building lasting relationships with our customers.
How did you end up finding the right niche?
Kerry Spayd: Our niche is combining customer service with honesty and integrity. We strive to provide our customers with honest and accurate service information. We would rather tell a customer to replace an appliance that’s not cost effective to repair than to repair it. Our technicians try to be personable, knowledgeable and on time.
Let’s dive into your and your husband’s background and work history. What can you tell us about that?
Kerry Spayd: I grew up in the repair industry as most of my family operates appliance repair companies and I assisted with day to day operations for my father’s company. While attending college, I worked through Federal Express’s leadership and management program which gave me a solid base for my management style. My husband is a certified Aircraft Maintenance Technician, and his 10 years of service with airplane mechanics and avionics was his base for becoming an appliance repair technician.
My husband mentored with several appliance technicians who had a combined 85 years of appliance repair experience. Eric has attended Appliance Service Training Institute, OEM Technical Training as well as training courses for Kenmore, GE, Whirlpool, LG and many more. We are members of the United Servicers Association and the Better Business Bureau.
Do you have a business plan?
Kerry Spayd: We started with a business plan that included incorporating the company and structuring so that we could provide full benefits to our employees. We sought out resources such as buying groups, leasing programs and trade associations and instituted employee incentive programs.
What is the most rewarding part for you when it comes to running your own business?
Kerry Spayd: The most rewarding part of running my own business is knowing I am instilling a strong work ethic in my children. Everyone in the family has to step it up if someone’s out sick or has an emergency, and my kids get to see first hand what it takes to operate a successful company.
Finally, what has been the biggest challenge for you along the way?
Kerry Spayd: Finding time to balance work and family is an ongoing challenge as we work from home typically seven days a week. We make an effort to take time off away from home to spend quality time with our kids.
For over a decade, All Area Appliance Repair has been providing excellent service to its clients in and around Hampton, Georgia. To find out more about this business and how it can benefit you, visit www.allareaappliancerepair.com
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